OTRS is a leading open source ticketing system that provides enterprise class ticket management system at much lower costs compared to proprietary ticketing system software. OTRS provides ready to use features for Help Desk organization and management and IT Service Management. Being Open Source, OTRS can be extended and customized to meet the requirements of a particular customer environment. Redkite provides consulting, implementation and on-going maintenance of OTRS based ticketing system.
Key Features of OTRS Ticketing System :
- Help Desk Module
- IT Service Management (ITSM) Module
- Enterprise Class Feature Set
- Customization and Extensions
OTRS Consulting Services :
Redkite provides consulting services for OTRS ticketing system. We are able to provide guidance for the overall architecture as well as low-level implementation details for customers who are looking for a robust ticketing system.
OTRS Implementation and Customization Services :
Redkite also provides implementation and customization services for OTRS ticketing system. Our team has deep expertise in deploying and managing OTRS based ticketing system for small and medium businesses as well as large enterprises.
Cloud OTRS Solution :
Redkite offers Cloud OTRS version for customers who are looking for a SaaS model on OTRS. OTRS is one of the applications offered under the managed hosted applications offering from Redkite.
24x7 Support for OTRS Ticketing System :
Redkite offers 24x7 anytime, anywhere support for OTRS ticketing system. Our team of experts can support your OTRS on an annual maintenance contract (AMC) basis.